Client Impact Pricing
There's no initial licensing fees and your subscription includes...
24 x 5 chat, email & phone support in minutes
Periodic email support on weekends
Ongoing software updates
Data encrypted at rest & GDRP compliant
All prices are in British pounds + VAT
Standard vs. Enterprise
The Standard Edition is recommended for most organisations that have just one location and where administrators with access to client profiles should be able to see all client profiles.
The Enterprise Edition is for organisations that want some separation between groups of clients such as at different locations or branches.
|No initial licensing cost||✓||✓||✓||✓|
|Unlimited admins and client records||✓||✓||✓||✓|
|Chat, email & phone support in minutes||✓||✓||✓||✓|
|Encrypted data storage||✓||✓||✓||✓|
|Cloud based and a 99.95% uptime guarantee (currently 99.997%)||✓||✓||✓||✓|
|Ongoing software updates||✓||✓||✓||✓|
|Enterprise level administration that oversees all accounts||✓||✓|
|Reporting across multiple accounts at once||✓||✓|
|Communications across multiple accounts at once||✓||✓|
|Account administrators only have access to their own clients||✓||✓|
|Regional account structure (a mid-tier level between the top level and the account level)||✓|
|Optional IP restrictions to limit administrator access to the system||✓|
|Administration security level with access to configuration but without access to data||✓|
|Unlimited outbound text messaging||✓||✓|
|Annual account review||✓||✓|
|Annual refresher training (new staff or new features etc)||✓ 1 hr||✓ 4 hrs|
|Migration consultation - extra guidance and advice on moving from your current environment||✓||✓|
|Import basic client contact details||✓||✓|
|Initial set up of custom fields||✓|
À la Carte Options
Items below are available as individual add-ons. If the item is marked with a tick in the table above, it is included at no extra cost in that package.
|Annual account review||£300||£600|
|Refresher training (new staff or new features etc)||£100/hr||£100/hr|
|Migration consultation – extra guidance and advice on moving from your current environment||£200||£200 – £800|
|Initial set up of custom fields and qualifications||£150||£150|
|Import basic volunteer contact details||£60||£60|
|Import to custom fields and qualifications||£15/ field||£15 / field|
|Import of hours history||Various||Various|
|Outbound text messaging (after 1,000 free for Standard and 2,500 free for Enterprise)||£50/1,000||£50/2,500|
We recognise that different people and different organisations have different training needs. Many of our clients are self-taught by diving in and accessing our help files as needed, while others take advantage of personal training services. You decide what is best for you and one way or another, we’ll be there to support you.
|Option 1 – Four forty-five minute personal web meetings
(Recommended for Volunteer Impact Standard Edition )
|Option 2 – Two half day hands-on sessions, at your location
(Recommended for Volunteer Impact Enterprise Edition or when you will have multiple administrators you would like trained)
|Custom training services – When the other options don’t quite fit, we are happy to tailor a custom training program to fit your needs||Call us|
The overall training for administrators using more than one Better Impact software module is less than the combined total across modules since much of the software is the same or similar across modules.