Join the Better Impact Team

We're continuously growing and always on the lookout for the next great addition.

Sales and Support Consultant

We have a new opportunity for someone who is passionate about helping others and would like to help non-profits and charities accomplish the most they possibly can. The position is salary based and includes consultative inside sales (with no pressure whatsoever) and supporting clients while they trial our software and after they have purchased it. The job is based out of the WeWork office at 1 Primrose, steps from the Liverpool Street Station.

In a typical day you could find yourself doing any combination of the following:

  • Conducting a demonstration of any of our software systems via a web meeting to a potential client
  • Answering pre-purchase questions over the phone, in a web meeting or in the chat system integrated into our website
  • Updating our sales CRM based on any significant interaction
  • Helping clients and potential clients from the UK and around the world to get the most our of software by answering questions over the phone or, more typically, through the chat system integrated right into our software
  • Training our members via web meetings typically butoccasionally in person at our office or theirs
  • Learning something new about what our software does as we add new functionality every four to eight weeks.

As you grow in the role, you will have the opportunity to provide web based and/or onsite training sessions and participate in trade show exhibits.

Requirements for the job include:

  • a sincere desire to help our clients and the rest of the team
  • the confidence and work ethic to get things done without supervision
  • a friendly attitude that comes across in the way you communicate in person, over the phone, in emails and in chats
  • typing skills to accurately type at a minimum of 40 words per minute
  • a minimum of one year experience using Volunteer Impact software
  • a fit with our Core Values

We’ll provide you with:

  • a flexible work environment that recognizes there are other aspects to your life than work
  • support from a team of peers currently in the UK, Canada, the USA and Australia
  • training and resources to become an expert in our software
  • the opportunity to make a difference in the world by helping organisations trying to do the same
  • a compensation package based on your current experience

Our revenues grow year after year and we are embarking on some significant product expansion in our field. On top of that, our work makes a real difference in the world. We do more than just create and sell business process software. We help charities and councils make the world a better place.

Better Impact is committed to ensuring equal employment opportunity to all qualified individuals. We believe a diverse workforce enhances our ability to fulfill our mission.

If you think you’d be a great fit, please send a resume and cover letter to

Who We Are

Better Impact is a small but global team who help non-profits and charities to engage and manage volunteers, donors and members more effectively and with greater efficiency. Our head office is in Hamilton, Ontario, Canada and we have small offices in London, Adelaide, Chicago and Seattle.

Our clients include international charities (such as the Salvation Army and Habitat for Humanity), councils and cities (such as Lancashire, Oxfordshire, San Diego, Houston, Ottawa, Toronto, Melbourne and Perth to name a few), national organisations such as Blue Cross, Sense and Action For Children, events (such as the British Open 2019, Hull City of Culture, Cricket World Cup Championships, FIFA Woman’s World Cup (Canada), and Lollapalooza (USA)), and thousands of smaller charities and non-profits in ten countries.

We don’t see ourselves as a software company as much as we do a “we’re here to help” company that just happens to provide software. It’s ingrained in everything we do.

Better Impact is committed to ensuring equal employment opportunity to all qualified individuals. We believe a diverse workforce enhances our ability to fulfill our mission.