| Standard | Standard PLUS | Enterprise | Enterprise PLUS | |
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| Administration | ||||
| Unlimited number of administrators | ||||
| Customised levels of administrator access Give specific admins (or a group of admins) access to specific functionality in the software |
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| Client contact details | ||||
| Document storage on client profiles Maximum file size of 4 MB per file |
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| General custom fields in client profiles Tick boxes, yes/no, dropdown lists, date fields, short text boxes, long text boxes, file attachments |
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| View files attached to profiles directly in your browser It's more convenient and more secure from a data privacy standpoint than downloading to your computer to open |
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| Client profile photos | ||||
| Access to specific client profile data across subaccounts Enterprise administrators have access to client profiles across all subaccounts or a defined set of them |
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| Client profile customisation across all subaccounts or individually | ||||
| Online client application forms | ||||
| Communications | ||||
| Web portal and mobile app for clients | ||||
| Accessibility We aim for WCAG 2.0 Level AA compliance on the web interface of our user portal and public pages (mobile and administrator interfaces excluded) |
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| Email / text individuals or configurable groups Create dynamic lists of clients that can be saved and used for targeted, mass communications. (Text messaging is capped at 5,000 per year with a Standard Account and 10,000 per year with an Enterprise account unless you get the PLUS subscription.) |
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| Unlimited customisable email templates Have emails you use frequently? Save as templates you can call up in seconds |
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| History of emails sent to clients Whether you send an email to one client or all of them, you'll have a record of the email, when it was sent, who it was sent to and which administrator sent it |
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| Communications features across each and all subaccounts Enterprise administrators can communicate with clients, across all subaccounts or a defined set of them |
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| Unlimited outbound text messaging Send as many text messages as you need (Those without the PLUS option are limited to 1,000 per year) |
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| Reporting | ||||
| Client encounter information reporting Volunteers can provide information securely after each client encounter |
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| Generate reports outlining efforts in support of clients | ||||
| Saved searches for list generation and reporting | ||||
| Reporting across all subaccounts Enterprise administrators can generate reports across all subaccounts or a defined set of them |
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| Security and Privacy | ||||
| Data encrypted in transit In transit is when it travels across the internet. If someone intercepted your internet traffic, the data would be scrambled and unreadable |
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| Data encrypted at rest At rest is as it sits on our server. Even if someone were to somehow get into our database the data would be scrambled and unreadable |
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| ISO27001 Certified Some companies claim they follow ISO27001 practices but they have not been audited and reaudited annually. Ensure you see proof of certification |
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| Describe Feature Here | ||||
| ISO27017 Attestation | ||||
| Administration level for system configuration without access to data | ||||
| Regional subaccount structure For individual branches, locations, departments or shops, etc. Administrators can only see and interact with the users in their subaccount(s) |
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| Optional IP restrictions on admin access This will ensure your administrators only log in from your organisation's location. |
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| Optional multifactor authentication for all admins You can add another layer of security to your administrator login process by having something you know (your password) AND something you have (a unique and temporary code that appears on your mobile phone) |
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| Option to make 2-factor authentication a requirement for all admins Multifactor authentication is available to every Client Impact administrator. These features make it mandatory they use it |
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| GDPR Compliant | ||||
| Here to Help | ||||
| 5x24 support with former leaders of volunteers Available by chat, email or telephone. We guarantee a mean first response time (excluding automated replies) of under 10 minutes and most of the time it's under 5. See what others say about our support on Trust Pilot and G2 Reviews |
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| Video Training Library Check them out at BetterImpact.tv |
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| Searchable help files Check them out at Support Free Administrator training videos |
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| Better Impact Buddies Better Impact Buddies are your peers in other organisations who use Client Impact and are happy to share their knowledge on specific topics |
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| Dedicated Account Manager (Member Success Advisor) One of our Member Success Advisors (most of whom have previously worked as Leaders of Volunteers) will be assigned to your account for an annual review and more. |
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| Migration consultation | ||||
| Data import of profile contact details included in the price Also available à la carte |
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| Three follow up sessions in first year | ||||
| Annual account review Also available à la carte |
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Client IMPACT Pricing
Standard Edition
- most common
- unlimited administrators
- all administrators can see all volunteers
- must be combined with Volunteer Impact
Enterprise Edition
- best if you have multiple branches, locations, departments or shops, etc. (subaccount)
- unlimited administrators
- administrators can only see and interact with the clients in their subaccount
- must be combined with Volunteer Impact
Pricing Calculator
Prices exclusive of VAT
Pricing FAQs
Is billing monthly or annually?
Annually.
Do you offer discounts for nonprofits?
Pricing is already geared to the nonprofit sector as our clientele are predominately from this sector.
What optional services are available for a one-time fee?
Planning and Configuration Training
- Option 1 - Video training library – always free
- Option 2 - Q&A sessions to assist with the video-based: 2 X 30 minutes - £80
- Option 3 - Immersive hands-on training via web meetings: 2 x 2 hours - £300
- Option 4 - Immersive hands-on training in person at our London office: 4 hours - £300
- Option 5 - Immersive hands-on training at your office: 4 hours -£300 + travel costs (detailed on the formal quote / order form)
Administrator Training
- Option 1 - Video training library – always free
- Option 2 - Q&A sessions to assist with the video-based: 20 minutes - £30
- Option 3 - Immersive hands-on training via web meetings: 45 minutes / topic - £65 / topic
- Option 4 - Immersive hands-on training in person at our London office: 45 minutes / topic - £65 / topic
- Option 5 - Immersive hands-on training at your office: 45 minutes / topic - £65 / topic + travel costs (detailed on the formal quote / order form)
- Topics - Connecting Volunteers with Clients and Client Interactions
Import client contact information - £60
Import custom fields into client profiles - £15/ field (regardless of the number of clients)
How can I get an official quote?
Official quotes for the software and related services can be created here. And if you would like to speak to one of us before creating a quote, call us at 020 3014 0226 x1 or click here to set up a time for a call.